Cookie Policy
This Cookie Policy explains how SyntonyCRM uses cookies and similar tracking technologies when you visit our website at www.syntonycrm.com. It should be read alongside our Privacy Policy.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognize your device and remember certain information across sessions or page loads. Cookies may be "session cookies" (automatically deleted when you close your browser) or "persistent cookies" (retained on your device for a set period or until you delete them).
Cookies We Use
| Category | Purpose | Examples | Can be declined? |
|---|---|---|---|
| Strictly necessary | Required for core website and platform functionality: session management, authentication, CSRF protection, and load balancing. The website cannot function correctly without these. | session_id, csrf_token, lb_session | No |
| Analytics | Help us understand how visitors navigate and use the website so we can improve it. Data is collected in aggregate and anonymized — we do not track individual users across sessions. | _ga, _gid, _ga_XXXXXXXX | Yes — via consent banner |
| Marketing | Used to measure the effectiveness of advertising campaigns and to avoid showing you the same ad repeatedly. We use minimal marketing cookies and do not engage in cross-site behavioral profiling. | _fbp (if applicable) | Yes — via consent banner |
Third-Party Cookies
We use Google Analytics (provided by Google Ireland Ltd.) for website analytics. Google Analytics may set cookies including _ga and _gid. We have configured Google Analytics with IP anonymization enabled, meaning your IP address is truncated before being stored. For more information, see Google's Privacy Policy.
Payment processing on our platform is handled by Stripe, which may set its own cookies for fraud detection and payment flow management. For details, see Stripe's Privacy Policy.
Managing Your Cookie Preferences
When you first visit our website, you will see a cookie consent banner. You can accept or decline non-essential cookies at that point. You can update your preferences at any time by clearing your browser cookies and revisiting the site to see the banner again.
You can also manage or delete cookies directly through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For browser-specific instructions, refer to the help documentation for your browser (Chrome, Firefox, Safari, Edge, etc.).
Cookie Retention
Strictly necessary session cookies are deleted when you close your browser. Persistent analytics cookies (e.g., _ga) are retained for up to 24 months from your last visit, after which they expire automatically.
Contact
If you have questions about our use of cookies or wish to exercise your rights under data protection law, please email info@syntonycrm.com. We respond within 1 business day.